Returns Info

If you are not fully satisfied with our product, whatever the reason, you can return it to us within 14 days of receiving it. For a valid replacement or refund, we will need to ensure that the product is in its unused form and in its original packaging before processing. Cues and cue shafts should not have been chalked and should not show any signs of use. We request you return the item(s) in secure packaging; otherwise, we may not accept it. It is up to the customer to ensure that the returned item reaches us. We will not accept proof of postage. We recommend using a signed-for or tracked method to ensure the item reaches us. Return postage is the customer’s responsibility. We can assist you with some courier suggestions for parcel returns if required.

Faulty & Damaged Items

In case of damaged or faulty items, we may offer a product replacement or refund based on the following process:

• You should contact first to report damage and or fault.
• We may require you to email us a picture/video of the damage/fault.
• We may request you to return us the faulty item.
• Please do not return a faulty item unless we request you to do so.
• We will refund any P&P costs incurred on all returned items accepted as damaged/faulty from our end.

Returns Address

Once you have contacted us, kindly return the item to the following address: Royal Sports Lounge, Farnworth Park Industrial Estate, Farnworth, Bolton, BL4 7BY.

We can be contacted at hello@royalsportslounge.co.uk